Privacy notice

This notice explains how Halo Digital, trading as Halo AI Digital (“we”, “us”), collects, uses and protects personal information. We are registered in South Africa (enterprise no. 2026/669579/07) and handle personal information in line with the Protection of Personal Information Act, 2013 (POPIA) and other privacy laws that apply to the people we work with.

1. What we collect

• Enquiries. When you book a call or contact us, we collect your name, email, phone number, business details and anything you choose to tell us.
• Purchases. When you buy a package, Paddle.com, our merchant of record, collects your payment and billing details. We receive your name, email, what you bought and the payment status, never your full card details.
• Links in our emails. If we email your business, links in that email can be unique to you. When one is opened we record that it was opened, when, the browser type and the country, so we know which businesses are interested. We don't record IP addresses or set cookies for this.
• Website use. This site uses only the technical data needed to serve it securely. We don't use advertising trackers on it.

2. How we use it

• To reply to enquiries, hold calls and provide the services you buy.
• To follow up with businesses that have shown interest in our services.
• To manage billing, meet legal and accounting obligations, and keep our systems secure.

3. Who we share it with

We share personal information only with providers that help us run the business, and only as far as they need it: Paddle for payments, our hosting and database providers, Google (for email and calendar), and phone providers for calls. We don't sell personal information.

4. How long we keep it

We keep information only as long as we need it for the purposes above and to meet legal obligations, then delete or anonymise it.

5. Your rights

You can ask to see, correct or delete the personal information we hold about you, object to how we use it, or ask us to stop contacting you. Email hello@haloaidigital.com and we'll respond promptly. If you're not happy with our response, you can complain to the Information Regulator in South Africa or the privacy authority where you live.

6. Security

We use reasonable technical and organisational measures to protect personal information. No system is completely secure, but we work to keep your information safe.

7. Changes

We may update this notice. The latest version, with its date, is always on this page.

8. Contact

Email hello@haloaidigital.com. Halo Digital, Durban & Ballito, KwaZulu-Natal, South Africa. See also our terms of service and refund policy.