Terms of service

These terms govern your use of this website and the services provided by Halo Digital, trading as Halo AI Digital (“we”, “us”), a company registered in South Africa (enterprise no. 2026/669579/07). By buying a package or retainer, or engaging us for any work, you agree to them.

1. Our services

We provide a managed website service for businesses. Your site is built by us, hosted and run on our platform, and looked after every month: updates, monitoring, changes at the level of your plan, and the search work that plan includes, which may involve scroll-driven 3D sequences and local search engine optimisation (SEO). What each plan includes is listed on our pricing page at the time you buy, and any additional scope we agree with you in writing.

2. Buying a plan

• Every plan is a monthly subscription, billed in US dollars unless we agree otherwise, with a one-off setup fee at the start. The setup fee covers building your site and onboarding it onto our platform; the monthly fee is the service itself.
• Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders. Paddle provides all customer service inquiries and handles returns.
• Plans renew monthly until cancelled in line with our refund policy.

3. What we need from you

• Accurate information about your business, and timely feedback during the build.
• Content such as photography, logos and service details, and the right to use anything you give us.
• Access to accounts we need to do the work, such as your domain, Google Business Profile and Search Console.

Delays in providing these can delay your project; they don't change what you've paid.

4. Results

We do the work each package describes with reasonable skill and care. Search rankings, traffic and leads depend on factors outside our control, including search engines and your competitors, so we don't guarantee specific rankings or commercial results.

5. Ownership

Your content and brand assets stay yours throughout. While your plan is active you have a licence to use the site we run for you. We keep ownership of our platform, tools, code libraries, templates and know-how, and may show your site in our portfolio unless you ask us not to. If your plan ends we stop hosting and managing the site, and we will give you an export of your content on request.

6. Third-party services

Websites rely on third parties such as hosting providers, Google and payment processors. Their availability and terms are outside our control.

7. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for any claim is limited to the fees you paid us for the service concerned in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law.

8. Cancellation and refunds

Setup fees are non-refundable once the work starts, and plans can be cancelled with 30 days' notice. The refund policy has the details.

9. Governing law

These terms are governed by the laws of the Republic of South Africa. This doesn't take away consumer protections you have under the laws of the country where you live.

10. Contact

Email hello@haloaidigital.com. Halo Digital, Durban & Ballito, KwaZulu-Natal, South Africa. Enterprise no. 2026/669579/07.